Refund Policy

Customers may contact help@ziabylj.com for further product/refund/exchange related queries.

We offer a hassle-free 7 days return and exchange policy. The same is applicable post-delivery of the product. Please refer to the product page for further details.

For any product exchange (post-order delivery), please expect your exchange of product within same day of purchase of maxi 3 business days. Any returned item must be unused and in its original condition and packaging, with all tags still attached.

Please refer to the product page for accurate exchange, refund & replacement details.

For orders cancelled by the customers before the delivery - Please reachout to help@ziabylj.com

Incase the consignment has been dispatched: We will deliver the product back to our warehouse & initiate the refund. Incase the consignment has not been dispatched: The refund will happen post-order & customer verification. The company reserves the right to charge payment gateway surcharge (of up to 5%) while initiating refunds; In case the company suspects bulk order or any payment-related fraud, the company may ask the payee for further KYC details. In such cases, the company reserves the right to process payment in a 30-business-day timeline & report to the relevant authorities.